{"id":12548,"date":"2020-03-25T14:46:24","date_gmt":"2020-03-25T07:46:24","guid":{"rendered":"https:\/\/dreamplex.co\/?post_type=blog&#038;p=12548"},"modified":"2026-03-25T14:52:27","modified_gmt":"2026-03-25T07:52:27","slug":"privacy-policy-personal-data-protection-notice","status":"publish","type":"blog","link":"https:\/\/dreamplex.co\/en\/blog\/privacy-policy-personal-data-protection-notice\/","title":{"rendered":"Privacy Policy &#038; Personal Data Protection Notice"},"content":{"rendered":"<h3 class=\"p1\"><b>1. Introduction<\/b><\/h3>\r\n<p class=\"p2\">Dreamplex Co., Ltd. (\u201cDreamplex\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you use our website, services, workspace memberships, or attend our events.<\/p>\r\n<p class=\"p2\">This policy applies to all individuals whose data we process, including website visitors, members and tenants, event attendees, and landlord or broker partners.<\/p>\r\n<p class=\"p2\">We operate in accordance with Vietnam&#8217;s Decree on Personal Data Protection (Decree 13\/2023\/ND-CP, 2018PDPD2019) and, where applicable, the General Data Protection Regulation (GDPR) of the European Union for users located in the EU\/EEA.<\/p>\r\n<p class=\"p2\">By using our website or services, you acknowledge that you have read and understood this Privacy Policy.<\/p>\r\n\r\n<h3 class=\"p1\"><b>2. Data Controller Information<\/b><\/h3>\r\n<p class=\"p2\">The data controller responsible for your personal data is:<\/p>\r\n<p class=\"p2\"><b>Dreamplex Co., Ltd.<\/b><\/p>\r\n<p class=\"p2\">Address: 12th floor, Miss Ao Dai Building &#8211; 21 Nguyen Trung Ngan, Ben Nghe Ward, Ho Chi Minh City, Vietnam<\/p>\r\n<p class=\"p2\">Email: hello@dreamplex.co<\/p>\r\n<p class=\"p2\">Hotline: +84 706 023 545<\/p>\r\n<p class=\"p2\">Website: dreamplex.co<\/p>\r\n\r\n<h3 class=\"p1\"><b>3. Data We Collect<\/b><\/h3>\r\n<h4 class=\"p5\"><b>3.1 Information you provide directly<\/b><\/h4>\r\n<ul class=\"ul1\">\r\n \t<li class=\"li6\">Full name, email address, and phone number (via contact forms, tour bookings, or quote requests)<\/li>\r\n \t<li class=\"li6\">Company name, job title, and business type (for membership and partnership enquiries)<\/li>\r\n \t<li class=\"li6\">Communication preferences and feedback you share with us<\/li>\r\n<\/ul>\r\n<h4 class=\"p5\"><b>3.2 Information collected automatically<\/b><\/h4>\r\n<ul class=\"ul1\">\r\n \t<li class=\"li6\">Browsing data: pages visited, time on site, referring URLs, and browser\/device type<\/li>\r\n \t<li class=\"li6\">IP address and approximate location<\/li>\r\n \t<li class=\"li6\">Cookie data and analytics identifiers (see Section 8 for full Cookie Policy)<\/li>\r\n<\/ul>\r\n<h4 class=\"p5\"><b>3.3 Information from third parties<\/b><\/h4>\r\n<ul class=\"ul1\">\r\n \t<li class=\"li6\">Referral data from broker or partner networks<\/li>\r\n \t<li class=\"li6\">Publicly available business information for landlord due diligence<\/li>\r\n<\/ul>\r\n<p class=\"p2\">We do not collect sensitive personal data such as health information, financial account numbers, national ID numbers, or political opinions, unless strictly necessary and with your explicit consent.<\/p>\r\n\r\n<h3 class=\"p1\"><b>4. How and Why We Use Your Data<\/b><\/h3>\r\n<p class=\"p2\">We process your personal data for the following purposes, based on the legal grounds specified:<\/p>\r\n\r\n<h4 class=\"p5\"><b>To respond to your enquiries and provide our services<\/b><\/h4>\r\n<p class=\"p2\">Legal basis: Performance of a contract \/ Pre-contractual steps (Article 15, Decree 13\/2023)<\/p>\r\n\r\n<ul class=\"ul1\">\r\n \t<li class=\"li6\">Responding to tour bookings, quote requests, and contact form submissions<\/li>\r\n \t<li class=\"li6\">Onboarding new members, tenants, and partners<\/li>\r\n \t<li class=\"li6\">Managing your workspace membership or virtual office subscription<\/li>\r\n<\/ul>\r\n<h4 class=\"p5\"><b>To communicate and market our services<\/b><\/h4>\r\n<p class=\"p2\">Legal basis: Consent (Article 11, Decree 13\/2023) \/ Legitimate interests<\/p>\r\n\r\n<ul class=\"ul1\">\r\n \t<li class=\"li6\">Sending updates about promotions, new locations, events, and community programs<\/li>\r\n \t<li class=\"li6\">Personalising content and recommendations based on your interests<\/li>\r\n<\/ul>\r\n<p class=\"p2\">You may withdraw your marketing consent at any time by clicking &#8220;unsubscribe&#8221; in any email or contacting us directly.<\/p>\r\n\r\n<h4 class=\"p5\"><b>To improve our website and services<\/b><\/h4>\r\n<p class=\"p2\">Legal basis: Legitimate interests<\/p>\r\n\r\n<ul class=\"ul1\">\r\n \t<li class=\"li6\">Analysing website usage and performance through aggregated analytics<\/li>\r\n \t<li class=\"li6\">Conducting satisfaction surveys and collecting feedback<\/li>\r\n<\/ul>\r\n<h4 class=\"p5\"><b>To comply with legal obligations<\/b><\/h4>\r\n<p class=\"p2\">Legal basis: Compliance with applicable law<\/p>\r\n\r\n<ul class=\"ul1\">\r\n \t<li class=\"li6\">Maintaining records as required by Vietnamese law<\/li>\r\n \t<li class=\"li6\">Responding to lawful requests from regulatory or government authorities<\/li>\r\n<\/ul>\r\n<h3 class=\"p1\"><b>5. Who We Share Your Data With<\/b><\/h3>\r\n<p class=\"p2\">We do not sell your personal data. We may share it with the following categories of recipients where necessary:<\/p>\r\n\r\n<ul class=\"ul1\">\r\n \t<li class=\"li6\">Service providers: IT infrastructure, email marketing, CRM, and analytics platforms that process data on our behalf under contractual data processing agreements<\/li>\r\n \t<li class=\"li6\">Payment processors: if applicable, for billing and subscription management (subject to their own privacy policies)<\/li>\r\n \t<li class=\"li6\">Legal and compliance: lawyers, auditors, or government authorities when required by law<\/li>\r\n \t<li class=\"li6\">Business partners: in the context of co-organised events or broker referral programmes, with your knowledge<\/li>\r\n<\/ul>\r\n<p class=\"p2\">All third-party processors are required to handle your data in accordance with applicable privacy law and our instructions.<\/p>\r\n\r\n<h3 class=\"p1\"><b>6. Cross-Border Data Transfers<\/b><\/h3>\r\n<p class=\"p2\">Some of our service providers may process data outside of Vietnam. Where this occurs, we ensure that appropriate safeguards are in place consistent with Article 25 of Decree 13\/2023, including contractual clauses that impose equivalent protections to those under Vietnamese law.<\/p>\r\n<p class=\"p2\">If you are located in the EU\/EEA, any transfer of your data outside the EEA is conducted in accordance with applicable GDPR transfer mechanisms (e.g. Standard Contractual Clauses).<\/p>\r\n\r\n<h3 class=\"p1\"><b>7. Data Retention<\/b><\/h3>\r\n<p class=\"p2\">We retain your personal data only for as long as necessary for the purposes described in this policy, or as required by law. Typical retention periods are:<\/p>\r\n\r\n<ul class=\"ul1\">\r\n \t<li class=\"li6\">Enquiry and contact data: 24 months from last interaction<\/li>\r\n \t<li class=\"li6\">Member and tenant data: Duration of membership + 5 years (for legal and accounting purposes)<\/li>\r\n \t<li class=\"li6\">Event attendee data: 12 months from event date<\/li>\r\n \t<li class=\"li6\">Website analytics data: 26 months (aggregated and anonymised thereafter)<\/li>\r\n<\/ul>\r\n<p class=\"p2\">After the applicable retention period, your data is securely deleted or anonymised.<\/p>\r\n\r\n<h3 class=\"p1\"><b>8. Cookies Policy<\/b><\/h3>\r\n<p class=\"p2\">Our website uses cookies and similar tracking technologies to enhance your experience and help us understand how people use our site.<\/p>\r\n\r\n<h4 class=\"p5\"><b>Types of cookies we use<\/b><\/h4>\r\n<ul class=\"ul1\">\r\n \t<li class=\"li6\">Essential cookies: Necessary for the website to function correctly. Cannot be disabled.<\/li>\r\n \t<li class=\"li6\">Analytics cookies: Help us understand site usage (e.g. Google Analytics). Can be declined.<\/li>\r\n \t<li class=\"li6\">Marketing cookies: Used to deliver relevant advertising. Require your consent.<\/li>\r\n<\/ul>\r\n<p class=\"p2\">You can manage your cookie preferences through your browser settings or via the cookie banner on our website. Disabling non-essential cookies will not affect your ability to use our core services.<\/p>\r\n\r\n<h3 class=\"p1\"><b>9. Your Rights<\/b><\/h3>\r\n<p class=\"p2\">Under Decree 13\/2023 and applicable law, you have the following rights regarding your personal data:<\/p>\r\n\r\n<ul class=\"ul1\">\r\n \t<li class=\"li6\">Right to know: Be informed about what data we hold about you and how it is used<\/li>\r\n \t<li class=\"li6\">Right to access: Request a copy of your personal data<\/li>\r\n \t<li class=\"li6\">Right to correction: Request that inaccurate or incomplete data be corrected<\/li>\r\n \t<li class=\"li6\">Right to deletion: Request that your data be deleted, subject to legal retention obligations<\/li>\r\n \t<li class=\"li6\">Right to restrict processing: Ask us to limit how we use your data in certain circumstances<\/li>\r\n \t<li class=\"li6\">Right to object: Object to processing based on legitimate interests, including direct marketing<\/li>\r\n \t<li class=\"li6\">Right to data portability: Receive your data in a structured, machine-readable format<\/li>\r\n \t<li class=\"li6\">Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing<\/li>\r\n<\/ul>\r\n<p class=\"p2\">To exercise any of these rights, please contact us at hello@dreamplex.co. We will respond within 30 days. We may need to verify your identity before processing your request.<\/p>\r\n\r\n<h3 class=\"p1\"><b>10. Data Security<\/b><\/h3>\r\n<p class=\"p2\">We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These include access controls, encryption in transit, regular security reviews, and staff training.<\/p>\r\n<p class=\"p2\">In the event of a personal data breach that is likely to result in risk to your rights and freedoms, we will notify the relevant authorities and affected individuals in accordance with applicable law.<\/p>\r\n\r\n<h3 class=\"p1\"><b>11. Children&#8217;s Privacy<\/b><\/h3>\r\n<p class=\"p2\">Our services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.<\/p>\r\n\r\n<h3 class=\"p1\"><b>12. Changes to This Policy<\/b><\/h3>\r\n<p class=\"p2\">We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting a notice on our website or contacting you directly. The date of the latest update is shown at the top of this document.<\/p>\r\n<p class=\"p2\">Continued use of our services after changes take effect constitutes acceptance of the updated policy.<\/p>\r\n\r\n<h3 class=\"p1\"><b>13. Contact &amp; Complaints<\/b><\/h3>\r\n<p class=\"p2\">If you have questions, concerns, or complaints about how we handle your personal data, please contact us:<\/p>\r\n<p class=\"p2\">Email: hello@dreamplex.co<\/p>\r\n<p class=\"p2\">Address: 21 Nguyen Trung Ngan, Ben Nghe Ward, Ho Chi Minh City, Vietnam<\/p>\r\n<p class=\"p2\">If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority. In Vietnam, this is the Ministry of Public Security (Department A05) or the Ministry of Information and Communications. EU\/EEA residents may contact their local Data Protection Authority.<\/p>","protected":false},"excerpt":{"rendered":"<p>1. Introduction Dreamplex Co., Ltd. (\u201cDreamplex\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you use our website, services, workspace memberships, or attend our events. This policy applies to all individuals whose data [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","blog-category":[68],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy Policy &amp; Personal Data Protection Notice &#8211; Dreamplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dreamplex.co\/en\/blog\/privacy-policy-personal-data-protection-notice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy &amp; Personal Data Protection Notice &#8211; Dreamplex\" \/>\n<meta property=\"og:description\" content=\"1. Introduction Dreamplex Co., Ltd. (\u201cDreamplex\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you use our website, services, workspace memberships, or attend our events. 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