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Dreamplex Coworking Space is the most idealistic working space, full of creativity, the reunion of who pursue dream of starting a business in Vietnam. Dreamplex was established with the vision of building and developing the largest start-up community in Vietnam, bringing about strong, positive and sustainable changes to the national and regional economy.

COMPANY OVERVIEW AND VISION:

Dreamplex currently operates two premium co-working spaces in HCMC, serving severalhundred members. We are about to start a phase of rapid expansion.

Dreamplex aspires to be one of Asia’s premier pro-working ecosy stems of space and services,focused on supporting our members to succeed in their business.

We offer an inspiring environment that’s beautiful and functional. Our work space enables creativity and concentration. Our common spaces are gorgeous and inviting. From our conference rooms to our lounges, Dreamplex is designed to inspire your best work.

We aim to provide frictionless systems and processes to ensure minimal effort from and maximum support to our members. From on-boarding, to printing, meeting room booking, and payments, doing business with us is easy.

We provide love and care for our members, which means we consider members' needs first, and strive in every interaction and decision to support members in their business and wellbeing. We go out of our way to help you achieve your dreams.

We are a community of dynamic professionals. Together is better than alone so we generate lively connections among fellow Dreamplex members. Whether on our mobile platform, at your desk or at a Dreamplex event, we bring people together to make work, and life, more meaningful.

JOB OVERVIEW AND RESPONSIBILITIES:

We are recruiting a dynamic senior Operations leader who is also service and people oriented. Someone who is creative, passionate, and entrepreneurial. Someone who would rather write an instruction manual than follow one.

The Director Operations position is an essential role to make our above Vision become true.

  • Full accountability for all ops-related topics ranging from team-related responsibilities (team recruitment, performance, motivation and feedback talks) to location-related responsibilities (superior member experience, safety & cleanness standards, excellent infrastructure conditions, etc.)
  • Creating and establishing processes for our members and our team(s). Processes include on-boarding, desk/meeting room set-up and booking, billing & payments, reputation and community management within our members and staff.
  • Owning and improving the member experience: from physical to online experience. You ensure that members feel the love and care that Dreamplex is providing to them.
  • Implementing and managing the smooth usage of systems so that all departments can deliver superior results and working relationships.
  • Pre-opening & launch of new locations. You will create a ‘gold standard’ for pre-opening and launch activities of new locations as we are expanding fast across Vietnam and then Asia.
  • Guiding, coaching, empowering and training your team members. You will be the guiding force to develop our Dreamplex staff. Creating a career development plan and empowering your staff to achieve ambitious goals will be essential.
  • Training team members on SOPs/Policies and ensuring a high standard of operational procedures.
  • Preparing & reviewing of monthly reports for financial performance of each Dreamplex location in conjunction with the local team(s).
  • Reviewing and managing of all cost-related items of all Dreamplex locations and ensuring that each Dreamplex stays within budget.
  • Manage relationships with stakeholders such as landlords, facility management and government-related institutions.

Kindly note that only shortlisted candidates will be contacted.

REQUIREMENTS:

  • Diploma in hospitality and/or service-oriented management is preferred.
  • Min. 4-5 years’ experience in managing consumer-facing organizations.
  • Excellent time management skills and ability to multi-task and prioritize work.
  • Attention to detail and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Strong organizational and planning skills in a fast-paced environment.
  • A creative mind with an ability to suggest improvements.

Please send your resume or LinkedIn profile and a brief letter outlining why you think this is the right job for you to join@dreamplex.co