Dreamplex Co., Ltd. (“Dreamplex”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you use our website, services, workspace memberships, or attend our events.
This policy applies to all individuals whose data we process, including website visitors, members and tenants, event attendees, and landlord or broker partners.
We operate in accordance with Vietnam’s Decree on Personal Data Protection (Decree 13/2023/ND-CP, 2018PDPD2019) and, where applicable, the General Data Protection Regulation (GDPR) of the European Union for users located in the EU/EEA.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
The data controller responsible for your personal data is:
Dreamplex Co., Ltd.
Address: 12th floor, Miss Ao Dai Building – 21 Nguyen Trung Ngan, Ben Nghe Ward, Ho Chi Minh City, Vietnam
Email: hello@dreamplex.co
Hotline: +84 706 023 545
Website: dreamplex.co
We do not collect sensitive personal data such as health information, financial account numbers, national ID numbers, or political opinions, unless strictly necessary and with your explicit consent.
We process your personal data for the following purposes, based on the legal grounds specified:
Legal basis: Performance of a contract / Pre-contractual steps (Article 15, Decree 13/2023)
Legal basis: Consent (Article 11, Decree 13/2023) / Legitimate interests
You may withdraw your marketing consent at any time by clicking “unsubscribe” in any email or contacting us directly.
Legal basis: Legitimate interests
Legal basis: Compliance with applicable law
We do not sell your personal data. We may share it with the following categories of recipients where necessary:
All third-party processors are required to handle your data in accordance with applicable privacy law and our instructions.
Some of our service providers may process data outside of Vietnam. Where this occurs, we ensure that appropriate safeguards are in place consistent with Article 25 of Decree 13/2023, including contractual clauses that impose equivalent protections to those under Vietnamese law.
If you are located in the EU/EEA, any transfer of your data outside the EEA is conducted in accordance with applicable GDPR transfer mechanisms (e.g. Standard Contractual Clauses).
We retain your personal data only for as long as necessary for the purposes described in this policy, or as required by law. Typical retention periods are:
After the applicable retention period, your data is securely deleted or anonymised.
Our website uses cookies and similar tracking technologies to enhance your experience and help us understand how people use our site.
You can manage your cookie preferences through your browser settings or via the cookie banner on our website. Disabling non-essential cookies will not affect your ability to use our core services.
Under Decree 13/2023 and applicable law, you have the following rights regarding your personal data:
To exercise any of these rights, please contact us at hello@dreamplex.co. We will respond within 30 days. We may need to verify your identity before processing your request.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These include access controls, encryption in transit, regular security reviews, and staff training.
In the event of a personal data breach that is likely to result in risk to your rights and freedoms, we will notify the relevant authorities and affected individuals in accordance with applicable law.
Our services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting a notice on our website or contacting you directly. The date of the latest update is shown at the top of this document.
Continued use of our services after changes take effect constitutes acceptance of the updated policy.
If you have questions, concerns, or complaints about how we handle your personal data, please contact us:
Email: hello@dreamplex.co
Address: 21 Nguyen Trung Ngan, Ben Nghe Ward, Ho Chi Minh City, Vietnam
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority. In Vietnam, this is the Ministry of Public Security (Department A05) or the Ministry of Information and Communications. EU/EEA residents may contact their local Data Protection Authority.
